TERMS AND CONDITIONS OF SALE FOR MATTINA PRODUCTS SOLD ON THE MATTINASHOES.COM WEBSITE (hereinafter also referred to as the "MATTINA WEBSITE TERMS AND CONDITIONS OF SALE")
Welcome to the website MATTINASHOES.COM (hereinafter referred to as the "Site"), the official website of MATTINASHOES (hereinafter referred to as "MATTINA") for the online sale of MATTINA products (hereinafter referred to as "the Products").
1) Subject and scope
1. These mattina website sales terms and conditions relate to the online sale of mattina products and apply to the distance sale of all mattina products sold exclusively on this website, including any telephone assistance provided by customer service.
2. Accordingly, these Mattina Website Sales Terms and Conditions do not apply to sales at mattina stores, nor to sales of mattina products at mattina product dealers or third-party stores; furthermore, they do not refer to nor apply to sale of services or products offered by parties other than mattina, even if they appear on this site via links, banners or other hypertext links. Therefore, under no circumstances will mattina be liable for the rendering of services and/or the purchase of products from third parties.
3. These mattina website terms and conditions of sale are formulated in accordance with current national laws and applicable Chinese consumer rights legislation.
4. The use of the distance selling service which is the subject of these terms and conditions of sale and described here is exclusively for use by persons who are qualified to be consumers in accordance with current and applicable laws, i.e. in commercial, craft, commercial and/or professional activities (hereinafter also referred to as "consumer"); therefore, the resale, rental and/or other transfer of mattina products purchased on this site for commercial and/or professional reasons is strictly prohibited.
2) Accept the terms and conditions of sale on the mattina website and sign the contract
1. These mattina website terms and conditions of sale are published on this website for the customer's knowledge, storage and reproduction, in accordance with the laws in force and applicable. It is therefore understood that by placing an order on this website (hereinafter referred to as "Order"), the customer declares that he/she has read all the information provided to him/her during the purchase process and fully and without reservation acknowledges and accepts these Mattina Website Terms and Conditions of Sale.
2. mattina may update, supplement and/or modify these mattina website sales terms and conditions at any time. Customers are therefore requested to carefully read the valid mattina website terms and conditions of sale before proceeding to place orders and make purchases.
3. Orders in electronic form filled out and sent electronically by the customer shall be considered as irrevocable proposals for the purchase contract. Receipt of an order by mattina does not constitute acceptance of a purchase proposal, but serves only as confirmation that the order has been received and that a process of checking data and availability of the desired product has been carried out. The sales contract for the ordered products (hereinafter referred to as the "Contract") is established only when the customer receives an e-mail confirming shipment. In fact, mattina reserves the right to reject orders from customers who have disputes with payment for previous orders, who have not provided sufficient guarantees of solvency, orders that are incomplete or incorrect, or if the product is not available, via electronic Notify customers by email.
4. The product remains the property of mattina until the customer pays the total amount due. If the amount due is not paid or the successful payment is not confirmed, the order will be cancelled, and if the shipment confirmation email has been sent, the contract will be deemed to be in accordance with the Civil Code of China. The Customer will be notified by e-mail of the cancellation of the Order or the termination of the Contract, resulting in the cancellation of the Order.
3) Purchasing procedure
1. The products sold online by mattina are only those published on this website at the time the order is placed, as stated in the relevant information sheet. In any case it is to be understood that the images accompanying the product information sheets are for reference only and may not perfectly represent their properties but may vary in terms of color and/or size etc. (also due to browser and monitor reasons) Visiting websites and display modes or resolutions of images). Therefore, any confirmation of the status of the products is subject to any inaccurate representation on the customer's equipment; for the reasons mentioned above, mattina does not guarantee the identity and graphic representation of the products displayed on the website.
2. Purchases of products on this website may be made directly by persons of legal age and incapacitated.
3. In order to place an order, the customer must fill out each part of the relevant form on the website, provide the requested data and information in a correct and valid manner, and send the order after carefully reading and accepting these mattina website terms and conditions of sale, and his / Features and final price of the product she intends to buy. Therefore, the customer is solely responsible for the selection of the products ordered and the data and information provided for the fulfillment of the order.
4. Proper receipt of the order will be confirmed by an email reply sent to the email address provided by the customer. This confirmation message will summarize the terms and conditions of purchase established by current and applicable laws, as well as the data entered by the customer in the order, so that he/she can check them and, if necessary, communicate the necessary information in a timely manner to correct incorrect data.
4) Price and payment terms
1. Unless otherwise stated on this website or on an order page, prices are in USD/local currency as indicated on this website or on an order page and include taxes and VAT. Any shipping charges or payment charges and any additional charges will in any case be communicated to the customer in advance via this site or these mattina site terms and conditions of sale or on the order page and the final price of the product and/or selected product is the customer's final price upon completion Shown prior to purchase.
2. The customer is solely responsible for the payment data entered and therefore guarantees to use only credit cards or other payment instruments legally available to him/her.
3. For the payment of the product price, the customer can follow one of the methods specified on the "Orders and Payments" section of this website and/or on the order page. The information contained in this section forms an integral and important part of these mattina website terms and conditions of sale and is therefore deemed fully understood and accepted by the customer when the order is sent.
4. In case of payment by credit card, the payment procedure will be carried out through a secure connection directly to the bank that owns and operates the online payment service, which mattina does not have access to. In particular, financial information (such as credit/debit card numbers or expiration dates) will be forwarded to the bank providing the relevant remote electronic payment service via an encrypted protocol without any access rights to third parties. Such data will not be stored in any information file, therefore mattina will not under any circumstances be held liable for fraudulent or illegal use of credit cards by third parties when making payments.
5. If the customer chooses the payment method of PayPal, Alipay, ApplePay, GooglePay, SOFORT Banking or Klarna (as applicable), the customer will be directed to the relevant provider’s website where he/she will Agreed contractual terms and conditions, procedures prescribed and governed by them. The data entered on the provider's website will be processed directly by the latter and will not be transmitted or shared with mattina, therefore mattina cannot in any way know and/or store the data associated with the relevant credit card account of the customer, or related to such account data of any other payment instrument. The total amount payable will be directly debited by these providers, and in the event of termination of the purchase contract or in any other case of reimbursement, for whatever reason, the amount reimbursed in favor of the customer will be credited to the relevant account used. The timing of the crediting of the payment instruments linked to these accounts is entirely up to the relevant service provider, so once a credit order has been placed for these accounts, mattina will not be responsible for the delay or omission of the crediting of the refund amount, the customer must contact the provider used directly business.
5) Shipping and delivery
1. Products purchased on this website will be delivered within approximately 1-2 (one to two) working days in China and within approximately 2-3 (two to three) working days in China to the delivery place specified by the customer in the order delivery address. European and non-European countries, from the date of acceptance of the order by mattina, within approximately 5-7 (five to seven) working days,the charges are stated on this website and before the order is dispatched.
2. mattina reserves the right to accept or reject delivery requests in China and/or outside China. In any event, for deliveries made outside of China, shipping charges and delivery times may differ from those indicated and are therefore considered estimates and not necessary.
3. For deliveries requested to non-China countries, any customs import charges will be borne by the recipient. Customers are therefore kindly requested to contact the customs authorities of the country of destination of the purchased products in advance to verify costs and possible import restrictions.
4. The shipping times provided by mattina are for information only: if the goods arrive after these times, or if the order is delivered in several batches, the customer has no right to refuse delivery or to demand a refund, and/or compensation of any kind. In particular, the above-mentioned times do not apply to custom-made products purchased on this website, for which mattertina will inform the customer by e-mail of the delivery date of the products.
5. When the product is delivered, the customer needs to check:
- the quantity of the package corresponds to the quantity indicated on the shipping document;
- The packaging is intact and not damaged, damp or altered in any way, including fastening (tape or metal).
6. It is therefore the customer's responsibility to check the condition of the delivered product, it is understood that the risk of loss or damage to the product, for reasons not attributable to mattina, passes to the customer when he/she takes physical possession of the product. If the customer finds that the packaging and/or product is damaged or the quantity of the package does not match the shipping document, they must immediately note this on the product shipping document and return the document to the delivery company. Customers are advised to report any such problems to Customer Service immediately.
6. For more information and more details about shipping and delivery, customers need to read the "Shipping" section of this website, the content of which is an integral part of these mattina website sales terms and conditions, therefore, when the customer sends the order is deemed is fully known and accepted.
6) Right of withdrawal, return and refund
1. The customer has the right to withdraw from the purchase contract for any reason, without giving reasons and without penalty, at the latest 14 (fourteen) working days in China) from the date of delivery of the product. Accordingly, any such requests received after this deadline will not be accepted.
2. To exercise the above-mentioned right of withdrawal, the client must write an e-mail to Customer Service or complete and send a form on the website before the above-mentioned deadline. All instructions on the procedure to be followed are given in the "Right of withdrawal" section of this website, the contents of which form an integral and substantial part of these mattina website terms and conditions of sale and are therefore deemed to be fully known at the time the customer exercises his right of withdrawal and was accepted.
3. Therefore, the customer must strictly follow the above procedure and obtain the return code before being able to return the product to mattina, and then must return the purchased product at his or her own expense and at his own responsibility, no later than 14 (ten d) days ) to the mattina at the designated warehouse.
4. Products must be returned intact, in their original packaging (bag and box), used only for as long as strictly necessary to reasonably ascertain and verify their condition, character and dimensions, with normal efforts, without any sign of wear or Dirt, which meets the following conditions:
- the right of withdrawal may apply to the entire purchased product and therefore cannot be exercised only for part of the purchased product (e.g. accessories, supplements, etc.);
- The product must be returned in its original packaging (box, packaging, packaging, accessories, parts, protection, leaflets, etc.);
- the product must not be used, damaged, worn, washed, altered and/or treated, the sole must be intact (for this reason, mattina strongly advises customers to try the purchased shoe on a particularly soft, slippery place and to clean the surface);
- Any labels and safety labels must still be affixed to the product;
- Shoe care products and personalized products purchased on this website cannot be returned and therefore the right of return cannot be exercised for them.
5. In any event, mattina reserves the right to refuse returns if:
- the returned product and/or its accessories and/or its packaging are incomplete;
- the product is missing the outer and/or original inner packaging;
- the product is missing any components and/or accessories (e.g. fasteners, laces, buckles, etc.);
- the product is damaged, deteriorated, dirty and/or used;
- the product has been returned after the aforementioned deadline;
- The product was returned without following the return procedure or without a return form.
In this case, mattina will return the product received to the sender and will charge the sender the shipping costs and, if returned, the price of the product.
6. Furthermore, mattina reserves the right to claim compensation for any damages caused by the negative and/or deliberate behavior of the customer when returning the goods. mattina is not responsible for lost or stolen products beyond its control, additions or returns, wrong or delayed delivery of returned products beyond its control, it is understood that the customer bears all risk of the return and will be required to provide proof of the same.
7. In the event of a withdrawal, mattina shall refund to the Client the full amount paid by transfer within 14 (fourteen) days of receipt of the withdrawal notification, using the same payment method as that used by the Client. Customer is the initial transaction unless otherwise agreed. In no event shall Customer incur any costs as a result of such compensation. mattina may suspend refunds until the returned product is received or until the customer certifies that the product has been returned correctly.
8. Changes in size (except for custom-made products purchased on this site) are also possible according to the terms and conditions stated in the "Sizing Changes" section of this site, the content of which forms an integral and important part of this site Terms and Conditions of Sale for the mattina site , and is therefore deemed to have been fully understood and accepted by the client at the time of the request. In this case, the above return conditions shall apply in addition to the provisions of the relevant section.
7. It is understood that these return conditions only apply to mattina products purchased on this website, so for mattina products purchased elsewhere, please contact the relevant seller.
7) Warranty and conformity of products
1. mattina shall be liable to the customer for any product non-conformity which existed at the time of delivery of the product by the customer and which arises within 2 (two) years from the date of delivery of the product; therefore, in this case the customer will be entitled to exercise the statutory warranty.
2. In order to be able to exercise this statutory warranty, it is necessary to keep the invoice or payment receipt together with the shipping documents as proof of purchase and to verify compliance with the aforementioned time limits. It is understood that as long as the product is used correctly for its intended purpose and is washed according to the instructions for use and/or on and/or with the product (in this regard, please refer to the "Care and Maintenance" section of this website, we remind you that mattina products It requires special care and attention when used and preserved in order to preserve its technical and aesthetic properties over time). If the warranty calls for a product to be returned, the customer must return the product in its original packaging with all parts intact, including packaging and any documents and accessories.
3. To report a non-compliance defect, please contact Customer Service and follow the instructions given to you (to return the product, as long as it is compatible, the information in the "Right of withdrawal" section applies).
4. After the product is returned to mattina, it will be inspected by our quality department. If a reported defect or nonconformity exists, we will proceed to repair or replace the product. However, if the inspection reveals no defects or failures, we will return the product received shipping charges will be charged to the customer.
5. If for any reason, mattina is unable to repair or replace the product, or even based on the value of the product, repair or replacement would be too expensive, mattina may proceed to offer an appropriate reduced price to the price paid by the customer, or refund the full amount paid.
8) Customer service
For any questions, information or assistance with the products or services we offer, you may contact our customer service by following the addresses and procedures indicated in the "Customer Service - Contact Us" section of this website, which is covered by these mattina website terms of sale and important part of the condition.
9) Product out of stock and force majeure
1. If one or more of the products published on the website are no longer available or sold at the time the customer sends the order, mattina will immediately inform the customer that the ordered product is out of stock and in any case within 30 (thirty) days Notify the customer that it will count from the day after the order is received. After payment, mattina will refund the customer's prepaid amount immediately.
2. mattina is not responsible for force majeure (including but not limited to any unforeseeable, unavoidable events or circumstances beyond the control of mattina, such as traffic jams, earthquakes, fires, storms, floods, lightning strikes, telecommunications network interruptions, wars, lockouts, strikes , epidemics and epidemics, measures taken by authorities, etc.) or accidental events. mattina shall not be liable for any (direct and/or indirect) damages, losses or expenses suffered by the customer as a result of the delay or failure to perform the contract for the sale of products on the website due to force majeure, and in case of failure to deliver the purchased products, the customer is only entitled to obtain Refund of any price paid.
10) Privacy and Cookies
As the owner of the personal data of customers collected through this website, mattina is responsible for overseeing the confidentiality of these data and guaranteeing the necessary protection against any risk of data breach. To this end, mattina adopts and implements, and updates where necessary, policies and practices regarding the collection and use of personal data and the exercise of the rights granted to data subjects by applicable law and in any event where regulatory and organizational occurrences may affect personal data Processed changes. For more information on how mattina processes personal data, please see the "Privacy Policy" and "Cookie Policy" sections of this website, which form an integral part of these mattina website terms and conditions of sale.
11) Product authenticity and intellectual and industrial property rights
1. mattina guarantees the authenticity and quality of the products sold on this website.
2. The products sold on this website are the result of mattina's inventions and creations and of the considerable investment made by mattina to conceive, design, define, create and manufacture these products and as such they represent the company's know-how and are subject to mattina's copyright , mainly protected by intellectual and industrial property rights resulting from the application and registration of trademarks, patents, designs and models; they therefore belong to and are exclusively owned/held by mattina. Therefore, any reproduction, modification or use in any form, in whole or in part, of designs, models, trademarks and/or patents owned and/or held by mattina is strictly prohibited.
3. mattina trademarks, all figurative and non-graphic marks and generally all other marks, illustrations, images and logos appearing on mattina products, accessories and/or packaging, whether registered or not, are and shall remain mattina's Proprietary property. Reproduction, modification or use of trademarks, illustrations, images and logos, in whole or in part, in any medium for any reason without mattina's express prior permission is therefore strictly prohibited. Any combination of these marks with other marks, symbols, logos or any other distinctive signs capable of creating a composite logo is also prohibited without mattina's prior express approval.
12) Applicable law and competent court
1. These mattina website terms and conditions of sale shall be governed by and construed in accordance with the laws of China, excluding conflicts of laws and private international law, the Vienna Convention for the International Sale of Goods 1980 does not apply. If there is any discrepancy between the Chinese/English terms and conditions of sale of these mattinai websites and other languages accepted by customers, the Chinese meaning and interpretation shall prevail.
2. In the event of disputes arising from the interpretation and/or application of these mattina website sales terms and conditions, the courts of the customer's place of domicile or residence (if located within the national territory of China) shall have exclusive and binding jurisdiction. If the client's domicile or domicile is located outside of China, the client may, at his own choice, initiate legal proceedings in the court of his place of residence or domicile, mattina has jurisdiction over its registered office.
Last updated 15/03/2023